Privacy Policy

Last updated: July 17, 2026

1. Introduction

Form C Plus ("we", "our") helps Indian accommodation providers file FRRO Form C arrival reports. This policy explains what we collect and how we handle it across our website, the guest check-in form, the client dashboard, and the Form C Plus Autofill Chrome extension.

2. Information We Collect

• Property account data: your business name, email address, and a hashed password (bcrypt — never stored in plain text). We verify your email with a one-time code when you register.
• Guest Form C data: details a guest submits through your property's check-in form — name, passport and visa details, contact information, arrival information, and a passport-style photograph (automatically compressed to the FRRO portal's 50KB JPEG requirement).
• Contact & waitlist enquiries: name, email, property name, and message when you use the contact form or join the Lifetime Deal waitlist.
• Technical & reliability data: server logs and error reports (with IP address and browser user-agent) so we can fix problems. Our error monitoring records which form field caused a problem and timing data — never the values a guest typed.
• Session cookies: used to keep property staff signed in. We do not use advertising or cross-site tracking cookies.

3. How We Use It

• To let guests pre-fill their own Form C details and let your staff file them to the official indianfrro.gov.in portal via the Chrome extension.
• To operate your account: authentication, submission limits, and plan features.
• To send service email (verification codes, and submission notifications where enabled) from our own mail domain.
• To monitor errors and guest-facing friction so problems get fixed quickly.
• To respond when you contact us for support.

4. Storage, Security & Sharing

• Data is transmitted over HTTPS and stored on our servers, isolated per property.
• Uploaded files are stored with server-controlled names and cannot be executed or browsed directly.
• We do not sell, trade, rent, or share personal information with third parties. Guest data goes to exactly one external destination: the official FRRO government portal, submitted through your own FRRO login when your staff files a Form C.

5. Chrome Extension Permissions

The Form C Plus Autofill extension only communicates with our server and indianfrro.gov.in. It requests:

• activeTab / scripting: to fill Form C fields on the FRRO website.
• storage: to keep your login session and field configuration in your browser.
• cookies: to maintain your authenticated session.

6. Data Retention & Deletion

• Guest submissions stay in your dashboard until your staff deletes them. Completed submissions can be purged in bulk at any time; purging removes the database records and the uploaded files.
• Closing your account deletes your submissions, uploaded files, and logo.
• Sign-in sessions expire after 1 hour of inactivity. Login-attempt records used for rate limiting are trimmed automatically.

7. Your Rights

Property owners and guests may ask us to access, correct, or delete personal data we hold. Email us at the address below and we will act on verified requests promptly, in line with India's Digital Personal Data Protection Act (DPDP).

8. Updates to This Policy

When this policy changes we update the "Last updated" date above. Material changes will also be announced to registered properties by email.

9. Contact Us